Returns Policy

NOTE: All returns are refunded via store credit in the form of a Pretti and Perfek E-Gift Card. All items with prices slashed and labelled as “Sale” are not eligible for returns store credit.

Please be sure to send your item(s) back in full accordance with our return policy: 

  • Items must be sent back within 15 days of the delivery date.
  • Items must be unworn, unwashed, and have original tags attached. 
  • Items must be free of stains, makeup, deodorant, or wear.
  • Bras, Bralettes and panties are non-returnable.
  • All returns will be refunded via store credit in the form of an E-Gift Card code.
  • A 50% restocking fee may be applied to Final Sale or stale items returned.
  • Returns are processed within 5-7 business days after your item(s) are delivered.
  • You are responsible for covering shipping costs to return.
  • Damaged, defective, or incorrect items must be reported within 2 business days of delivery. Please email perfekreturns@coserf.co for assistance before returning.
  • All returns must be done online through our Easy Returns portal. To gain access with your credentials, click here.
  • Return packages must include a return request form. If these are not filled out correctly, your return may experience issues in processing.
  • When sending back items from multiple orders, please fill out a return form  from each order returned.
  • Return drop-offs are accepted at our Distribution Center.
  • Pretti and Perfek is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns. 

Additional notes: When returning by mail, you will be responsible for covering shipping costs to return items and shipping charges must be prepaid. Depending on the shipping method and carrier used to return, your return package may take several days or weeks to reach us. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, Pretti and Perfek will not issue store credit for your returns. Once your return is fully processed, we will issue you store credit in the form of a Pretti and Perfek E-Gift Card for use on a future purchase. 

Returned to Sender & Refused Packages 

This can happen if 1) an address is invalid or missing information 2) the carrier is unable to deliver your package 3) the order is refused by the customer at the time of delivery. Returned to sender or refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge. We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. Instead, please use the E-Gift Card to place a new order using the correct address. Keep in mind that we do not guarantee your items will be in-stock at the time of your reorder. 

Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. Pretti and Perfek does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase. 

Reserved Rights Regarding Returns 

Pretti and Perfek reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to: 

  • An irregular or excessive returns history indicative of “wardrobing;” 
  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or, 
  • Potential fraudulent or criminal activity. 

Similarly, Pretti and Perfek reserves the right to refuse service to any customer or entity, due to similar actions as noted above. 

Non-Pretti and Perfek items sent to our Distribution Center will be discarded upon receipt. 

Wardrobing & Excessive Returns 

Our Customer Protection Team handles situations in which a customer’s return history may be indicative of fraudulent activity or wardrobing. In these situations, the Customer Protection Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject a customer, we must ensure the safety, welfare, and comfort of all customer’s across the globe. 

Final Sale Items 

All items with prices slashed and labelled as “Sale’’ are considered Final Sale and cannot be returned for store credit.  

Exchanges 

Because we can't ensure our customers will be issued the style/size they desire by the time their returned items come back to the Distribution Center, we are unable to accommodate exchanges by mail. Instead, we welcome you to return your item(s) in accordance with our Easy Returns policy and repurchase the item(s) in your desired size or style once your store credit is issued. 

Damaged Items 

Should you receive a damaged item, please take a photo of the item which clearly displays the damage and email the photo to our Customer Care team (perfekreturns@coserf.co) along with a description of the damaged item and your Order Number. Once we receive your email and assess the damage, we will be in contact with you to determine the needed outcome. 

Defective, Incorrect, or Missing Items 

Upon receiving your order, please thoroughly check the delivered items. Should you receive an item that is defective, incorrect, or you believe that you are missing an item: please email perfekreturns@coserf.co within two (2) days of delivery. Include a photo and description of the issue along with your Order Number to ensure a speedy resolution. 

Returns by Mail 

Complete a your return by clicking here, log in with your credentials and include your order number

Please note that a only the items for return should remain (uncheck the products for keep) when you are processing the online return and also, the reason for the return is mandatory for each item that is to be returned. Kindly note that if you neglect to include the correct Order Number on the return form and/or the correct return item(s), we will be unable to process your return. Additionally, multiple order returns must be accompanied by separate online return forms for each order. After submitting the form, the tracking number should also be attached online through the online returns portal so that we can have a proof of return shipment. 

Pack your item(s) securely in the original product packaging. All items must be returned in original condition (including all paperwork, packaging, and accessories) with tags attached. All items must be unworn, unaltered and unwashed. Should you choose to return a Final Sale item, Pretti and Perfek reserves the right to apply a 50% restocking fee so long as the item is sent back in accordance with our Return Policy and is in resaleable condition. 

All return shipping charges must be prepaid. We do not accept COD deliveries; they will be rejected.

Send your package to: 

Pretti and Perfek 

12a Fifth Street Greenwich Town Kingston 13, Jamaica West Indies 

Store Credit 

Store credit in the form of a Pretti and Perfek E-Gift Card will be issued for your return item(s) once your package is received and processed at our Distribution Center. Please allow up to 5-7 business days for our Returns Department to process your return once delivered. Your E-Gift Card covers the purchase price of each item and tax, if applicable. Pretti and Perfek does not issue store credit for the original shipping charges. 

Stale Returns 

Pretti and Perfek requires items to be returned within 15 days of the delivery date, as stated in our Returns Policy. Returns received in our Distribution Center after 15 days are considered to be “stale” returns. 

Alternatively, Pretti and Perfek reserves the right to apply a 50% restocking fee for Final Sale or stale items. We will apply a 50% restocking fee to any stale item(s) sent back in resalable condition and in accordance with our Return Policy when processed at our Distribution Center. An E-Gift Card will be issued to you by email following our normal returns procedure.

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